Problem solving and diagnosis

Problem solving is an important managerial task. Nevertheless, it is not frequently studied independently of a specific task domain. Thus, the objective of this paper is a discussion of domain independent problem solving concepts and strategies. The paper argues for the similarity of problems based on type rather than domain, in order to establish a set of type specific solution principles which are applicable independent of the problem domain. Conclusions are drawn from a variety of disciplines, including management, information systems, medicine and engineering. Problem types are formulated based on information requirements. One problem type, diagnosis, is discussed in more detail, with a special focus on generic solution principles.