| Article ID: | iaor19911113 |
| Country: | United States |
| Volume: | 38 |
| Issue: | 2 |
| Start Page Number: | 349 |
| End Page Number: | 355 |
| Publication Date: | Mar 1990 |
| Journal: | Operations Research |
| Authors: | Daduna Hans |
| Keywords: | quality & reliability |
The paper computes the delay time distribution for a customer who delivers a failed item to a repair system, when the items are exchangeable and any repaired item that is offered is accepted by the customer when at the head of the customer queue.