Computer support of groups: Theory-based models for GDSS research

Empirical research in the area of computer support of groups is characterized by inconsistent results across studies. This paper attempts to reconcile the inconistencies by linking the ad hoc reasoning in the studies to existing theories of communication, minority influence and human information processing. Contingency models are then presented based on the theories discussed. The paper concludes by discussing the linkages between the current work and other recently published integrations of empirical GDSS research and theories of GDSS.